LAST REVISED: 24/11/2021
We manage personal information in accordance with the Privacy Act 1988 and Australian Privacy Principles. This policy applies to information collected by electricianXchange via the website www.electricianXchange.com here from referred to as “Company”.
We only collect information that is reasonably necessary for the proper performance of our activities or functions. We do not collect personal information just because we think it could be useful at some future stage if we have no present need for it. We may decline to collect unsolicited personal information from or about you and take steps to purge it from our systems. By following the links in this document, you will be able to find out how we manage your personal information as an APP Entity under the Australian Privacy Principles (APPs).
If you have any questions please contact us on Toll free: 1300 353 364.
2. WHAT INFORMATION DO WE COLLECT?
Company collects the personal information needed to provide Company Services and for our business operations. If you choose not to provide certain personal information to us, we may not be able to provide you with the services you require. The following are the main types of personal information collected by Company and the main purposes for which they are collected.
Registration Information is the information you provide to Company in the course of registering for a Company Service, for example, to create an account, become a job subscriber or become an employer. Registration Information includes, for example, name, email address, a password, a user name to protect your privacy and a mobile number. It includes information which you provide to Company in the course of that relationship.
Activity Information – cookies and other technologies. When you access and interact with the Company Services, we may collect certain information about those visits. For example, in order to permit your connection to the Company Services, our servers receive and record information about your computer, device, and browser, including potentially your IP address, browser type, and other software or hardware information. If you access the Company Services from a mobile or other device, we may collect a unique device identifier assigned to that device, geolocation data, or other transactional information from that device.
Cookies and other tracking technologies (such as browser cookies and local storage, pixel beacons, and Adobe Flash technology including cookies) are comprised of small bits of data or code that often include a de-identified or anonymous unique identifier. Websites, apps and other services send this data to your browser when you first request a web page and then store the data on your computer so that such websites, apps and other services can access information when you make subsequent requests for pages from that service.
Third parties that support the Company Services by providing services, such as allowing you to share content or tracking aggregate Company Services usage statistics, may also use these technologies to collect similar information. Company does not control these third-party technologies and their use is governed by the privacy policies of those third parties using such technologies.
Most browsers are initially set to accept cookies, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the "Help" section of your browser for more information. Users can manage the use of Flash technologies, with the Flash management tools available at Adobe’s website. Please note that by blocking any or all cookies you may not have access to certain features, content or personalization available through the Company Services.
Information from Other Sources. We may supplement the information we collect with information from other sources, such as commercially available sources and data providers.
3. HOW DO WE USE YOUR INFORMATION?
We use the information we collect from and about you to provide the Company Services and features to you, including: to measure and improve those Company Services and features; to improve your experience with both online and off-line Company Services by delivering content Company believes you are likely to find relevant and interesting; to provide you with customer support and to respond to inquiries. When you are not reasonably identifiable in relation to the information collected from or about you, we may use that information for any purpose or share it with third parties. We may also de-identify the information we collect about you so that we can use and disclose it without using or revealing any personal information about you.
We use the information we collect from and about you for these additional purposes:
To provide Company Services to you. Company will use your information to provide Company Services to you, to fulfil administrative functions associated with these services (for example billing, credit and account management). We may also use your information to improve Company Services including through research and data analysis by us and our service providers. We may use and disclose your personal information in other ways expressly disclosed at the point of collection.
To deliver relevant advertisements and content. Company and our advertisers may at a subsequent stage use the information we collect from and about you to deliver relevant ads and content to you when you use the Company Services.
To contact you. Company will periodically send emails or SMS's to inform you about your progress with an introduction via electricianXchange to an employer or jobseeker or may send promotional material or notifications which it believes might be of interest to you. Promotional materials may include invitations to participate in various activities or special offers.
4. HOW DO WE PROTECT YOUR INFORMATION?
Company uses commercially reasonable administrative, technical, personnel to safeguard information in its possession against loss, theft and unauthorized use, disclosure or modification. However, no one can guarantee the complete safety of your information.
5. HOW CAN YOU ACCESS YOUR INFORMATION?
If you would like to access, review, correct or update your personal information, you may contact us as outlined in section 7 of this policy. In your request, please include your email address, name, address, and telephone number and specify clearly what information you would like to access, review, correct or update. We will try to respond to your request as soon as reasonably practicable. If we deny access in any circumstances we will generally tell you why.
6. HOW CAN YOU OPT OUT?
If you want to stop receiving promotional materials, you can change your account settings or follow the unsubscribe instructions at the bottom of each email.
If you need any assistance with changing your account settings or deactivating your account, please contact Company via details listed in section 8.
7. OTHER IMPORTANT INFORMATION FOR YOU
Please note that all calls made or received by the electricianXchange team will be recorded for quality assurance / training purposes. If you do not want the call to be recorded, please let us know.
Location of Data. Some of the Company Services are hosted in and managed outside of Australia and in dealing with Company, you consent to having any personal information accessible from or transmitted outside of Australia.
Remember that even after you cancel your account, copies of some information from your account may remain viewable in some circumstances where, for example, you have shared information with social media or other services. Because of the nature of caching technology, your account may not be instantly inaccessible to others. We may also retain backup information related to your account on our servers for some time after cancelation for fraud detection or to comply with applicable law or our internal security or other policies. We do not always completely remove or delete all of your information for a number of reasons including due to technical and systems constraints, contractual, financial or legal requirements.
Complaint. If you think we have breached the Privacy Act or other applicable privacy laws, you may complain to us by contacting us as outlined in section 8 below. When you contact us, please include your email address, name, address, and telephone number and clearly describe your complaint. We will need to share your information with others who can assist in responding to your complaint. We will respond to your complaint as soon as reasonably practicable and in any event within 5 business days, by making contact with you to inform you whether we have accepted your complaint, need further information or do not think we are in breach. We will also let you know the next steps in resolving your complaint. If you are not satisfied with our response to your complaint, or at any time, you may refer your complaint to the Office of the Australian Information Commissioner (www.oaic.gov.au).
8. HOW YOU CAN CONTACT US
Telephone: 1300 353 364